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Award Categories

Independent Retailer of the Year

The headline award will go to the business that overall reflects the spirit and success required. This business will show outstanding initiative, boldness and imagination, as well as robust management practices. Entrants to this award will be expected to demonstrate sustainable growth combined with a degree of commercial success that is exceptional for the size of the business.

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Our Favourite Retailer of the Year – as voted for by the public

This award will be judged by the people who are the most important to the independent retailer: the customers. They’ll be thinking of the best service, keenest prices and quality of the products. They’ll consider the managers and assistants who always have a warm welcome, great advice and it’s sure to be a hotly contested category.

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Retail Personality of the Year

Awarded to the individual who not only demonstrates true dedication to their business but someone who goes that extra mile to support their trade, customers, colleagues, staff and community. The judges will be looking for a true champion of independent retail in Wolverhampton.

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Excellence in Customer Service

This award will go to the independent retailer that shows the very highest levels of customer care and dedication to the very best of service. The winner of this award will always have the customer at its heart and will manage resources to most effectively meet the needs of its  clients. This category encourages entries from any business that recognises that excellent customer service is key to their success.

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Best Dressed Shop or Outlet

Awarded to the independent retailer with the most attractive and creative product displays in store or in window settings. Displays that make them stand out from the crowd, original and imaginative, inspired and inventive, every week of the year.

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Employee of the Year

This award goes to the employee who demonstrates their all-round skills, hard work and dedication in every aspect of their role. The award recognises the input that individual makes to their company’s success. The recipient will have been in the business for at least 18 months and  has made a huge impact in their workplace.

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Leader’s Award – Best Apprentice or Trainee of the Year

An award for the best apprentice, the person who has shown the highest aptitude, positive attitude, ability to learn and adapt to new challenges and commitment to their new role.

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Excellence in Staff Development

This award goes to the business that demonstrates true commitment and consistency in the development and training of their staff. The judges will be looking for a clear plan that enables employees to obtain NVQs and professional qualifications through their workplace with evidence of supportive learning opportunities in place.

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Hospitality & Leisure Business of the Year

This award aims to recognise the best café, restaurant or bar for its overall performance in delivering a welcome atmosphere, great food and drink. These will all contribute to the success and popularity of the establishment and the winners may well be a fantastic local business, using fresh, local ingredients to create original, inventive and creative choices.

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Community Retailer of the Year

This award goes to the retailer who adopts an ethical approach to the way it deals with its customers, employees and suppliers. This can include hosting community events or supporting local charities. It may also include operating an ethical purchase policy such as Fairtrade, using local suppliers, employing local people and demonstrating equal opportunities. It can also include promoting a culture of environmental sustainability such as through use of renewable energy and recycled or re-used materials.

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Most Improved Business of the Year

In these trying times for retail businesses, this award recognises the most improved business, one that demonstrates real change and success that has been achieved through training, creativity, new methods of business and more.

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New Business of the Year

For businesses established within the last two years (start date after 1st January 2015) demonstrating a high degree of entrepreneurship and vision for the future. Entrants will be asked to explain the background to the business, how the company has performed since starting and what its future projections are. The judges will be looking to identify a business that has set and achieved challenging objectives within its business plans, overcome obstacles and established a position of sustainable profitability and success.

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